What is the CRA My Account and how do I register for it?

The Canada Revenue Agency (CRA)’s My Account is a secure portal that lets you view and manage your tax-related and benefits information online. With the My Account, you’ll have access to the following services:

  • View a detailed status of your tax return
  • View your notice of assessment (NOA) or reassessment (NOR)
  • View and download your information slips
  • Request an Express NOA
  • Use Auto-fill my Return (AFR) service to automatically complete parts of your tax return with information the CRA has on file for you
  • View your unused or carryforward amounts (such as unused tuition amounts, RRSP contributions, etc.) from previous years
  • View your Home Buyers’ Plan (HBP) and LifeLong Learning Plan (LLP) details
  • Start and/or manage your direct deposit details
  • View your benefits’ status and payments
  • Change your personal information
  • Receive online mail

Note: This is not a complete list. Refer to the CRA website for a full list of services you can access with the My Account. 

Registration process

Important: To register for My Account, you must have filed a tax return for the current or a previous year.

You have the option to choose from two ways to register for (and later access) your My Account – with a Sign-in Partner (such as your bank) or by creating a CRA user ID and password. Before you begin the registration process, be sure to have your current and/or your previous tax return on hand; for security purposes, the CRA will ask you to enter an amount from a specific line of your return.

Sign-in Partner

  1. On the CRA’s My Account for Individuals page, click the Continue to Sign-in Partner button.



  2. Select your Sign-In Partner (such as the financial institution you bank with).

  3. You’ll be taken to your Sign-in Partner’s website. Login with your username and password that you normally use for this website.

  4. Enter the requested information (such as your social insurance number, date of birth, current postal code, and an amount from your current or previous tax return).

  5. Once you complete the registration process, you’ll have instant access to some of your tax information.

Within 10 business days, you’ll receive a letter from the CRA with your CRA security code. Login to your My Account using your Sign-in Partner. When prompted, enter the CRA security code you received. Keep in mind, your CRA security code has an expiry date – be sure to follow instructions in the CRA letter before the code expires.

Once you enter the CRA security code, you’ll be able to access all of the services offered by My Account.

CRA user ID and password

  1. On the CRA’s My Account for Individuals page, click the CRA register button. 



  2. Enter your Social insurance number and click Next.

  3. Enter the requested information (such as your date of birth, current postal code, and an amount from your current or previous tax return).

  4. Create a CRA user ID and password.

  5. Create your security questions and answers.

  6. Once you complete the registration process, you’ll have instant access to some of your tax information.

Within 10 business days, you’ll receive a letter from the CRA with your CRA security code. Login to your My Account using your CRA user ID and password. When prompted, enter the CRA security code you received. Keep in mind, your CRA security code has an expiry date – be sure to follow instructions in the CRA letter before the code expires.

Once you enter the CRA security code, you’ll be able to access all of the services offered by My Account.

I have forgotten my user ID and/or password for My Account. How do I recover them?

If you’ve forgotten your Sign-in Partner username and/or password, contact the organization that’s your sign-in partner to recover or reset these.

If you have forgotten your CRA user ID, you have to provide the following information:

  • social insurance number
  • date of birth
  • the amount you entered on line 150 of your income tax and benefit return, from one of the previous two tax years

After you've provided that information, you'll have to answer your security questions correctly, before you are provided your user ID. 

If you have forgotten your CRA password, you’ll need to respond correctly to the security questions you selected when you registered to create a new password. On the CRA’s My Account for Individuals page, click the CRA login button. Click the Forgot your password? link and follow the instructions.

How do I update my address in My Account?

Once you log in to the My Account service with either your Sign-in Partner or CRA user id and password, you’ll arrive at the Home page for My Account. Then, follow these steps:

  1. In the left-hand navigation panel, click the Change my address and phone number(s) option.

     

  2. Click the button to update your mailing address, home address, and/or your phone number(s).

  3. Follow the prompts to change your information.

How do I sign-up for direct deposit in My Account?

Once you log in to the My Account service with either your Sign-in Partner or CRA user id and password, you’ll arrive at the Home page for My Account. Then, follow these steps:

  1. In the right-hand navigation panel, select the Arrange my direct deposit option.  


  2. On the Direct deposit page, choose one of the three options that applies to you and click Next.



  3. On the Manage direct deposit page, enter your bank information (branch number, institution number, and account number) for each type of payment listed and click Next. You can find this information on a cheque for your account.

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